Shipping policy
Thank you for supporting Painter Nico. All orders are carefully prepared and packaged to help ensure your artwork arrives safely.
Order Processing
Orders are normally prepared and dispatched within 3–5 working days after your order has been placed.
Original artworks or items requiring additional protective packaging may take slightly longer to prepare. If an item has a different processing time, this will be stated on the individual product page.
You will receive a confirmation email once your order has been dispatched.
UK Shipping
UK orders are sent using a suitable tracked or confirmed delivery service depending on the size and value of the item.
Estimated delivery after dispatch is usually 2–5 working days.
Shipping costs are calculated and displayed at checkout before payment.
Please note that delivery estimates are not guaranteed and delays may occasionally occur which are outside of Painter Nico’s control.
Original Artwork
Original artworks are packaged individually with appropriate protective materials.
Larger or higher-value artworks may be sent using a tracked, signed-for or specialist courier service. Where necessary, additional delivery information will be provided via email.
Prints and Smaller Items
Prints and smaller products will be packaged appropriately to protect them during transit. Depending on their size, prints may be sent flat or in protective postal packaging.
International Shipping
International shipping is currently not available.
If international delivery is available, customers are responsible for any customs duties, import taxes or other charges applied by their country’s customs authorities unless otherwise stated at checkout.
International delivery times vary depending on the destination and customs processing.
Incorrect Delivery Details
Please check your delivery address carefully when placing your order.
If you notice an error, contact Painter Nico as soon as possible at [your email address]. If the order has not yet been dispatched, we will do our best to update the address.
Once an order has been dispatched, it may not be possible to change the delivery address.
Lost or Damaged Orders
If your order arrives damaged, please contact Painter Nico as soon as possible and include your order number and photographs of the item and packaging.
If your order appears to be lost in transit, please contact us so that the delivery can be investigated with the postal or courier service.
Where appropriate, a replacement or refund will be arranged in accordance with our Refund Policy and your statutory consumer rights.
Delivery Delays
Occasionally deliveries may be delayed due to circumstances outside of our control, including postal delays, severe weather or courier disruption.
If there is a significant delay with your order, please contact [your email address].
Contact
For questions regarding shipping or an existing order, please contact:
Painter Nico
Email: contact@painternico.com